REFUND & RETURN POLICY

Here’s your updated Return/Refund Policy for ASIM HD:

ASIM HD – Return/Refund Policy

At ASIM HD, quality and customer satisfaction are our top priorities. We are happy to accept returns or exchanges to ensure your complete satisfaction with our products.

Return & Refund Policy Overview:

  • You have 28 days from the date of purchase to request a return or replacement. After 28 days, we are unable to offer a refund or exchange.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Eligible Reasons for Refund/Return:

  1. Wrong product received.
  2. Defective product (see point 9 for additional details).
  3. Product damaged during shipping (you can choose to receive a free exchange or contact us via email for a refund).
  4. Product tampering.

Please Note: Returns for change of mind are not accepted.

Return Shipping:

  • Customers are responsible for return shipping costs.
  • Return shipping details, including the logistics tracking code, must be provided.
  • A 100% money-back guarantee applies once the product is received at our warehouse.

Cancellation Fees:

  • If an order is canceled or refunded due to customer reasons, a service fee of 20% will apply.

Refund Process:

  • Once your returned item is received and inspected, we will notify you via email.
  • If your refund is approved, it will be processed and credited to your original method of payment within 5-10 business days, depending on your bank.

Frequently Asked Questions:

  1. Do You Accept Returns from France?
  • Yes, we accept returns from France.
  1. How Can Customers Return Products?
  • In Store
  • By Mail
  1. How Will Customers Get the Return Label?
  • For defective products: Download/print
  • For customer remorse: Download/print
  1. How Many Days Do Customers Have to Return a Product?
  • 28 days
  1. What Condition Must the Product Be In for a Return?
  • The product must be new and unused.
  1. Are There Any Restocking Fees?
  • No restocking fee applies.

Exchange Policy:

  • We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at [[email protected]]. We will provide the return address after reviewing your request.

Late or Missing Refunds:

  • If you have not received your refund yet, first check your bank account again.
  • Contact your credit card company; it may take some time before the refund is officially posted.
  • If needed, reach out to your bank as there can be a delay in processing refunds.

If you’ve done all of the above and still haven’t received your refund, please contact us at [[email protected]], and we will assist you.

This version is tailored for ASIM HD and maintains clarity and professionalism for your customers.

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